Privacy Policy for YourGarageOnline.com
1. Introduction
Your privacy is important to us at YourGarageOnline.com. We are committed to protecting the personal data of our users and ensuring transparency about how such information is handled. We adhere strictly to the principles of the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws. This Privacy Policy outlines how we collect, use, disclose, store, and safeguard your personal information, and explains your rights in connection with that information.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal information collected through your interactions with YourGarageOnline.com, whether via our website, mobile application, customer support, or other interactions with our services.
For purposes of applicable privacy laws, YourGarageOnline.com is the data controller of your personal information. As data controller, we determine the purposes and means of processing your data in accordance with regulatory obligations.
3. Categories of Data Processed
We may collect and process the following categories of personal information:
a. Usage Data
This includes information about how you use YourGarageOnline.com, such as IP addresses, browser types, browsing actions, access times, referring URLs, and webpages viewed. This information is collected via cookies, server logs, and similar technologies.
b. Account Data
Includes your name, email address, mailing address, phone number, and credentials necessary to create an account with us.
c. Profile Data
Encompasses information about your interests, preferences, purchase history, service usage patterns, and settings configured in your profile.
d. Communication Data
Covers correspondence via email, chat, or messaging platforms, including support requests, complaints, service inquiries, and any information you submit through contact forms.
e. Technical Data
Relates to your device and system configurations, including device type, operating system, screen resolution, browser type, language preferences, and unique device identifiers.
f. Transaction Data
Includes billing address, delivery address, order history, payment confirmations, and records of purchased products and services.
g. Preference Data
Captures your choices regarding marketing communications, promotional messages, newsletter subscriptions, and product notification preferences.
4. Legal Bases for Processing
We process your personal data under the following legal bases:
– Contractual Necessity: When data processing is required to fulfill a service contract with you (e.g., account creation, order fulfillment).
– Legitimate Interests: To improve our services, secure our website, and conduct business analytics, provided such interests do not outweigh your privacy rights.
– Consent: Where you have granted clear and informed consent (e.g., for marketing communication or non-essential cookies).
– Legal Obligation: When necessary to comply with legal or regulatory duties.
5. Your Rights
Subject to applicable legal conditions, you have the following rights in respect of your personal data:
– Right of Access: You may request confirmation that we process your data and obtain a copy of such data.
– Right to Rectification: You can ask us to correct inaccurate or incomplete personal information.
– Right to Erasure (“Right to Be Forgotten”): Under certain circumstances, you may request the deletion of your personal data.
– Right to Restriction of Processing: You have the right to request a limitation on data processing in specific situations.
– Right to Data Portability: You can request to receive your personal information in a structured, commonly used, machine-readable format or have it transmitted to another data controller.
– Right to Object: You can object to processing carried out based on our legitimate interests or for direct marketing.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We employ a comprehensive set of administrative, technical, and physical safeguards to protect your personal data from unauthorized access, disclosure, alteration, theft, or destruction. Measures include, but are not limited to:
– SSL encryption for data transmission
– Role-based access controls and secure authentication
– Regular security audits and vulnerability assessments
– Backups with redundancy for critical information
– Staff training and confidentiality obligations
7. International Transfers
Where we transfer your data outside of your country of residence (including to the United States), we ensure an adequate level of data protection through the use of Standard Contractual Clauses approved by the European Commission or other permissible data transfer mechanisms in compliance with GDPR and other applicable frameworks.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless otherwise required by law. Specifically:
– Account Data: retained for as long as your account remains active
– Usage and Technical Data: retained for up to 36 months for analytical and performance purposes
– Communication Data: retained for 24 months
– Transaction Data: retained for up to 7 years for legal and tax compliance
– Marketing Preferences: retained until you withdraw your consent
After the applicable retention period, your data is securely deleted or anonymized.
9. Cookie Policy
YourGarageOnline.com uses cookies and similar technologies to enhance user experience and provide functionality. These include:
– Essential Cookies: Necessary to operate core website features like login and navigation.
– Functional Cookies: Enhance usability and remember user preferences.
– Analytical Cookies: Help us understand user behavior and improve site performance (e.g., page popularity, session duration).
– Performance Cookies: Track performance and error metrics to maintain a quality user experience.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, we obtain user consent before deploying analytical and performance cookies. You may manage cookie preferences through a cookie consent banner or by adjusting your browser settings to refuse or delete cookies. Exercising your right to opt out may impact accessibility or performance of certain features.
California residents may opt out of the sale or “sharing” of their personal information as defined by the CCPA by managing cookie preferences or contacting us directly at [email protected].
11. Children’s Privacy
We do not knowingly collect or solicit any personal information from individuals under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will promptly take steps to delete such data. If you are a parent or guardian and believe your child has submitted personal information, please contact us at [email protected].
12. Policy Updates & User Notifications
We may update this Privacy Policy to reflect changes in our practices and legal obligations. When changes are made, we will post the updated version on YourGarageOnline.com and, where required by law, notify you via email or through the website. Continued use of our services signifies agreement with the updated terms.
13. Contact Us
For any data protection questions, concerns about this Privacy Policy, or requests to exercise your legal rights, please contact our privacy team at:
Email: [email protected]
We are fully committed to compliance with relevant data protection laws and to honoring your privacy choices. If you would like more information or have any concerns, we encourage you to reach out.